FAQ

Any other questions not listed here, please feel free contact us.

FAQ

We use human-grade ingredients, no food preservative. Even the packaging is food grade with soy-based ink.

You can order following our weekly schedule. Please follow us on instagram and facebook for more information.

We only accept bank transfer payment at the moment.

Once you have completed the transfer, please submit your payment slip in "Payment Confirmation Form" page in the website.

The order will be on a first-come, first-served basis, according to the payment order. Please note that there is no refund or exchange.

We provide 3 options for delivery process:

  1. Grab Express (same day)
  2. JWD Express (next day)
  3. Arrange your own pickup

7 days in the fridge, 1 month in the freezer.

For convenience, we recommend to cut snacks into small portions before freezing. After taking the snacks out of the freezer, warm them in the microwave before feeding.

Our product contains no preservatives, therefore, all snacks must be kept in the fridge or freezer.

No! As soon as you get the food, please put it in the refrigerator.

(Fridge = 7 days / Freezer = 1 month)

  1. Defrost after freezing
  2. Warm up food in the microwave for 10 - 20 seconds
  3. Enjoy the meal! :)
Note: For Doglicious Fries and Cookies, they can be fed to your canine directly, no need to warm them up in the microwave.

Doglicious snacks come with a chart indicating the snack proportion according to canine's size. Please find the chart and follow instruction accordingly.

No! Please follow our dog chart instruction that comes with the snacks on the appropriate amount of food to feed your dog.

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